Terms & Conditions

Cancellation policy

If you are unable to attend the lesson in the pre-agreed time you can cancel or reschedule a booked lesson without any fee up to 24 hours before the lesson. If you cancel less than 24 hours before the lesson, you will be charged for a lesson. To cancel or reschedule your lesson, make a Viber call or email me to study@therussianvoice.com and we will arrange another day and time for the next class.

Lateness for lessons
 
You must be on time for your lessons. If you start a class late, the study session will finish at the scheduled time. Your teacher will wait a maximum of 10-15 minutes for you to come to your class. If you have not arrived in this time, the lesson is cancelled. As a result, you will lose it from your package.

Teacher’s lesson cancellations
 
Sometimes your teacher needs to cancel the lesson or several lessons due to her personal circumstances (vacation, business trip, sick leave, etc.). In this case, she will notify you by email or at the lesson. The balance of your course (i.e. the remaining lessons) will be transferred to another agreed, later date and you will not lose your lessons.

Taking breaks from lessons
 
If you cannot attend your current course due to personal reasons (vacation, business trip, sick leave, etc.), you must submit a request to study@therussianvoice.com or notify your teacher at the lesson. We will transfer the balance of your course (i.e. the remaining lessons) to another agreed, later date and you will not lose your lessons. If you stop taking lessons for 28 days from the date of your last lesson without agreeing it with your teacher, then you will lose the remaining lessons from your package.

Booking and Payment for Russian lessons
 
You can book 4, 8 and 12 lesson packages. To start the course you have to prepay the total package fee. The payments are accepted with Visa or MasterCard via Skrill and Payoneer, or MoneyGram transfer. Prices are in US Dollars and Euros. You can book a chosen lesson package after a free consultation or Trial Class with your teacher. Within 24 hours you will receive the course booking confirmation and a payment link. Please send your teacher the bank receipt confirming the payment or the page screen of the Skrill or Payoneer payment. After teacher receives the payment she will contact you via email or on the Skype address to schedule your first lesson.

Refunds

Before you choose and pay for the lessons package make sure that you can find two or three hours a week for classes and study during the further period of time. I do not give refund if you accidentally decide to stop learning in the middle of period. If you cannot attend your current course due to personal reasons (vacation, business trip, sick leave, etc.), you should ask your teacher to take a break.  The balance of the course (i.e. the remaining lessons) will be transferred to another agreed, later date.

Discounts

I offer a discount if you buy more than 4 lessons in advance. For example, if you buy 8 lessons, you will get 10% discount. If you buy 12 lessons, you will get 15% discount. If you study with me more than 4 months, you will get 20% discount.

Technical issues

If the student misses a class due to technical problems on the student’s side, then the student loses the class with no refund. If a teacher misses a class due to the teacher’s technical problems, then the student gets a free class.

Creating a good study environment 
 
Note that online lessons are not the same as chatting with your friends or family members. If you study at home and you have young children or pets, please find a quiet place where you can study Russian. If it’s too noisy around you, we will not be able to have quality lessons.

Scheduling

Online classes are available from 9.00 a.m. to 20.00 p.m., 5 days a week from Monday to Friday. You will agree dates and time of classes with your teacher at your Trial class or during the study period. Before you choose and pay for the lessons package make sure that you can find two or three hours a week for classes and study during the further period of time.

Study times

You can have fixed or flexible schedule. Fixed schedule consists of study hours that are the same from week to week. If you have flexible schedule, we will arrange the suitable day and time of our next class at the end of each lesson. You can also schedule your lessons by visiting the schedule page in my website. There you can choose the day and time of your next class and make a booking. You can reserve your classes up to one month in advance or as soon 48 hours in advance.

Sharing lessons
 
You can buy a package of individual lessons only for yourself. It won’t be possible to share your lessons with other people if you choose this option. If you want to study with your colleagues, friends, or family members, you can purchase a mini-group package. There can be 2 or 3 people in a group.
 

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